Finding the proper staff to carry out your crucial tasks can be time-consuming and challenging, especially if you lack the resources to carry out a seamless recruitment process. When it comes to filling a finance and banking role, it can be even more complex since you need to hire skilled people to ensure smooth operations.
In Connect Staff we specialize in filling your vacancies whether it’s for a short or long term period. Our financial and banking recruiters have the expertise to understand your requirements and provide outstanding solutions.
We ensure you get a competent and efficient phone banker staffing solution that meets your requirements. With our streamlined process and vast talent pool, we can find the perfect phone banker for your organization.
Phone Banking Staff
A phone banker is responsible for resolving customer queries over the phone that are related to their banking needs. Since this is a role that is in direct communication with clients, it’s important to have staff that knows how to handle this task on a day to day basis and with complete professionalism.
This is a position that requires people to have excellent communications skills so they can know how to handle and resolve customer queries and even complaints.
In addition, a phone banker can also cross-sell banking products over the phone. So it’s a comprehensive role that should be filled with highly-qualified staff.
A phone banker should be informed about bank policies and procedures, know how to process financial applications, know how to handle customer concerns about transactions, and many more tasks. Also, a phone banker should know how to carry out in-office administrative tasks.
Phone Bankers Key Skills
Phone Bankers are in charge of a highly crucial task for your business. Therefore we ensure our database has highly-skilled professionals that know how to handle the responsibilities of the position.
A phone banker should have sales skills and know which questions to ask the client to take advantage of the opportunity to sell. However, an outstanding phone banker does not only answer calls, since it’s important to make a meaningful connection with the customer.
Here in Connect Staff, we focus on providing phone bankers that are motivated to work, that use their sales skills, know how to create a pleasant work environment. In addition, they have the necessary qualification and expertise to handle the customers over the phone to ensure they provide the information they need and get valuable feedback.
All of these skills can drive your business to success because you can get the information you need to increase your sales. In this regard, we ensure you get the phone bankers with the right personality for this position.
With our staffing solution you can get phone bankers with the following skills:
- Cross-selling knowledge
- Conflict resolution and excellent verbal communication skills
- Know how to get over rejection quickly
- Sales skills, motivation and attitude
- Know how to provide relevant service information and products to clients
- Expertise handling and resolving customer complaints
- Professionalism to solve customer queries
- Know how to put the customer first
- Knowledge and expertise to make every customer interaction a pleasant one
- Looks to understand the customer needs and provide a solution
- Accessible and responsive to customer needs
Phone Bankers Temporary Staffing
Given the nature of a phone banker job, it’s important to find the perfect employee for this role. However, it all depends on your employment needs.
If you’re looking for an immediate phone banker that can fulfill your short-term needs, you can get a temporary phone banker as promptly as possible with our help. Since we understand that you need to fill a position quickly, we can offer a service that matches your requirements.
In case you’re looking for a contracted phone banker, because you need the staff for a predetermined amount of time. We can also offer you a solution that matches your needs. If you’re facing seasonal fluctuations or peak demands, we can provide the staff you need based on the duration of the contract.
In Connect Staff we can also solve your needs regarding filling a position quickly while you have the right to reserve a permanent offer until you evaluate the performance of the phone banker. This is also known as contract-to-hire, and it can help you reduce the risk while you make a decision.
Whether you’re looking for a temporary phone banker, a contracted phone banker or any other kind of employment. Here in Connect Staff we can provide the solution you need based on the specific duration you require.
Why Connect Staff
To have a competitive business you must make sure you hire outstanding staff. Every position of your company is crucial for ensuring ongoing operations, and roles that are in direct touch with customers should be a priority for you.
In this regard, here in Connect Staff. We can deliver exceptional candidates that have the required skills to handle customers’ queries and complaints over the phone. And in addition, bring genuine value to your company.
Our financial and banking recruiters can understand your needs and provide a top solution. So you can build a strong workforce that takes your business to another level. Since we invest time in getting to know your company’s culture and the open position, we can provide the staff that fits your organization.
Phone Bankers Staffing Solution
Whatever your needs regarding phone bankers are, we can ensure we will meet your needs. So you can find the best talent your business deserves.
In addition, since our expert recruiters know the local market trends. You can receive phone bankers that have an understanding of the role and how to carry out the responsibilities and tasks with professionalism.
Here in Connect Staff, we provide the staff that your business needs with the required experience and soft skills. That will ensure success. With our consultative approach, we take an active role that will put your hiring needs first. This way, we can guarantee you find the best professionals to meet your requirements.
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