Getting credit and collections staff should be a priority for businesses that want to ensure ongoing operations. Calling clients to ask them about unpaid invoices and to request timely payments is a daunting task for companies because it has to be done in a very professional way. In addition, you don’t want to lose your clients due to overdue invoices.
However, credit and collections tasks are highly crucial for the operation of your business. If you don’t have the proper staff to handle this area you may risk your company’s profit margin.
Develop clear credit and collections policies
With Connect Staff you can receive highly-skilled credit and collections staff that can help you achieve a well-established credit policy for your business. This is the first step since you need to set the expectations clear for your clients when it comes to forms of payment.
In this policy, you should lay the information regarding payment terms, forms of payment, credit lines and deadlines.
In case you don’t have a credit policy, your clients may feel there’s no pressure to pay on time. Therefore, you can’t ask them to pay their overdue invoices if you don’t establish the terms first.
Another advantage of a credit policy is that it will give your employees the guidelines to know when clients should pay and when they should start doing the collections.
Invoices and documentation
Another crucial part of your credit and collections should be providing the invoices and required documentation to your clients promptly. If your client has to wait a long time to receive an invoice, then he or she is not going to rush to pay.
By providing all the information regarding payments, you’re setting the expectations regarding deadlines. This way, the client should be prepared to pay when it’s requested.
In addition, it’s important to gather the client’s information regarding address and point of contact. You have to make sure you send the paperwork to the right location, as well as you should be aware of who is the person that will discuss payables with you.
If the client uses a third party, or the owner is in charge of managing this aspect. You should know in advance so you can prepare your collections staff in the case is needed. Don’t wait until the last moment to find out who’s going to speak with your collections staff regarding overdue payments.
Collections Call Services
Even if you have everything prepared regarding your collections policies and client’s information, carrying out the collections call will always be daunting. For this reason, it’s important to have staff with the necessary communications skills and expertise to handle this matter with efficiency.
Keep in mind that as a business that offers a service or a product. You deserve to be paid if your clients have received this product or service from you. So there should be no guilt on making collections calls.
Once you decide to partner with us, we can provide the credit and collections staff that can call your clients and make them feel comfortable.
The purpose of a collection call is to inform the client about overdue payments and reach an agreement about how the debt will be paid.
But you don’t have to worry about any of this since our staff has the required skills to manage this task with professionalism. Our credit and collections staff has the following features:
- Professional collections call handling the situation with expertise
- They know when to be flexible and when to be persistent
- Polite and prepared to move past emotional responses from clients
- Experience making collections calls
- They keep a record of account information that they’re going to use for a call
- They know how to keep proper track of communications with clients
When should you hire Credit and Collections Staff?
Perhaps you already have a team that is proficient in collections tasks but is not always easy to collect some accounts from your clients. If you’ve been experiencing difficulties with your collections, it’s time to get professional help.
In Connect Staff we focus on providing skilled and competent staff that can handle those challenging accounts with ease. This way you won’t be falling behind on your collections and you can ensure your business runs smoothly without risking your margin of profit.
With our solution, you can meet your short-term needs regarding collections. And if you’re looking to solve project-based needs for a predetermined amount of time, we can provide the staff you need for the duration you require.
You just have to contact us to find the best solution for your business. With our consultative approach and high-quality staffing service, you can get your credit and collections staff in no time.
Why Connect Staff?
Finding credit and collections staff can be challenging if you lack the necessary resources to carry out an excellent recruitment process. In addition, it can be a time-consuming task.
If you want to save time and money, as well as obtain credit and collections staff with expertise and the required skills, you should contact us.
In Connect Staff we provide collections staff that matches your need. You can obtain temporary, contract, direct-hire or temp-to-hire workers with our help to fulfil your short or long-term needs.
With the help of our recruiters, you can find the perfect credit and collections staff for your business.
Credit and Collection Staffing Solution
Here in Connect Staff, we have a vast pool of talent with the most knowledgeable and experienced credit and collections staff for your business.
We can understand your needs and requirements regarding the temporary staffing you need to carry out your collections tasks. We focus on updating our database with consistency so we can offer only the best talent that our clients deserve.
Whether you’re looking to grow your business or to develop clear credit policies, our staffing solutions can solve your unique needs.
Here are the collections specialists we offer:
- Credit and Collections Specialist, Manager and Supervisors.
- Collections Specialist
- Credit Supervisor
- Customer Billing Support
- Credit Dispute Analyst