Call Centre Executives
Managing your call Centre operations can be difficult if you don’t have the proper staff that knows how to deal with this crucial task. It’s also important to hire the right amount of call centre executives so you can have an adequate amount of staff working to solve your customers’ needs.
In Connect Staff we can provide you with the best talent for your business so you can ensure smooth and profitable operations. Our recruiters can deliver high-quality call center executives so you can solve your unique requirements and achieve a successful staffing model.
Call Centre Staffing
Call centre operations are essential for any business that deals with customers’ calls, inquiries and complaints. If you don’t have staff that is properly trained to manage these aspects with expertise, you may risk your business.
A call centre executive is an employee that has enough knowledge to handle a high volume of calls from customers and has the necessary set of skills to solve their needs, queries, complaints and even sell products or services.
Companies tend to use the traditional staffing approach to hire call center staff, but if you don’t have the necessary resources to carry out the hiring, training and management of this area, then you should get some help.
In addition, carrying out internal recruitment can be time-consuming, so if you don’t have the time to do this, you can always trust Connect Staff to help you solve your needs.
We offer a customized staffing solution based on your preferred employment model, and you can obtain several benefits with our assistance, such as cost-saving, access to top talent, and great employee management.
Call Center and Customer Service Jobs
Filling the call centre roles can be challenging if you don’t know exactly what your business needs in this area. Keep in mind that you must carry out an internal assessment first so you can determine which roles you need to fill.
Our seamless process allows us to search, evaluate and interview the most competent candidates for your call centre roles. In addition, we can understand your particular requirements and goals, as well as your company’s culture. So you can receive staff that is suitable for the role and your organization as well.
With a customized assessment and tailored consultative approach, we can identify and provide the perfect candidates so you can have a comprehensive call centre workforce that boosts your operations.
Here we have some of the roles we fill:
- Bilingual customer service
- Call centre supervisor
- Inbound call centre agent
- Shift supervisor
- Order processor agent
- Inside sales representative
- Telemarketing representative
- Help desk support specialist
- Contact tracers
- Customer Service Representative
- Customer Service Management
Call Center Staffing Model
Finding the right call centre specialists for your business isn’t the only task you have to carry out in this matter. You also have to know how to develop a call centre staffing model.
Therefore, if you plan to carry out the traditional staffing approach. Which means to do the hiring with your internal resources, you have to take this into account.
When we talk about a call centre staffing model. We refer to a framework that you have to develop to determine how to add staff to your business depending on your particular needs. These factors may be the on-call volume, the on-hold time for customers, mandatory breaks and more.
This is because you must have the necessary staff that can handle the number of incoming calls and number of customers. To provide a satisfactory answer to each one.
Basically, you must determine how many agents or representatives you need to achieve an efficient contact center. Some of the factors you have to consider are: the average number of incoming calls, time window, percentage of calls answered in the time window, call center time-off, inbound and outbound calls and customer call transaction (average handling time).
Why Connect Staff
Finding and keeping call centre executives is not so easy for businesses, but it’s crucial to do this with efficiency if you want to take your company on the road to success.
Hiring internally is not always the best solution for organizations that lack the resources or time to carry out this task with efficiency. For this reason. It’s important to look for a trustworthy partner that can understand your own requirements regarding your staffing needs.
Here in Connect Staff, we have experience finding talented customer service executives and representatives. So you can be sure you’re going to receive the experienced and skilled staff you require.
Whenever you have an open role in your call centre, you can contact us to fill this position. In addition, we can help you develop a successful staffing model that solves your current needs. With our hands-on and consultative approach, we can identify the roles you need and provide the employees based on your desired time period. You can get the results you expect with our help.
Call Center Executives Staffing Solution
Achieving a successful and efficient contact centre can be a daunting task for your business. But you don’t have to worry about it if you have a team of specialists assisting you.
Here in Connect Staff, we understand that having smooth operations is mandatory for every organization. Therefore we ensure you can get the staff you need to have effective operational functions within your company.
With our wide range of staffing services, you can get the call centre executives your business needs. In addition, we offer a tailored staffing solution based on the employment model that best suits your requirements.
You can choose between temporary staffing, direct-hire, temp-to-hire, and contract-to-hire, so you can make the best decision for your organization based on the resources you need.
With our assistance, you can start generating the results you expect in your call centre. Since we can understand your needs and your customers’ needs. To ensure quality service for your customers you must have top talent in your contact centre and we make sure this is a reality for you.